Complaints Handling Procedure

At Avant Mar, our aim is to provide every guest with a high standard of hospitality. The opinions and feedback of our guests are invaluable and help us to continuously improve our services.

If you wish to raise a complaint, comment or concern, you may speak to Reception or any member of our team during your stay. Alternatively, you can contact us by telephone or email.

Every complaint is handled with:

• respect, courtesy and discretion;
• prompt assessment and investigation;
• the aim of resolving the matter effectively and within an appropriate timeframe.

Where necessary, the matter will be referred to the relevant Manager or to the Hotel Management for further consideration and the implementation of appropriate corrective action.

Wherever possible, we kindly ask you to inform us of any issue during your stay, so that we have the opportunity to address it promptly and improve your experience.

All complaints and feedback are used to support the continuous improvement of Avant Mar’s services, procedures and overall quality of hospitality.

Contact

Avant Mar
Piperi Beach, Naousa, Paros, 84401, Greece
Telephone: +30 2284 440300
Email: info@avantmar.com